Shipping Policy

The delivery options for customer's destination are displayed at checkout

We offer convenient door-to-door shipping as our standard free shipping service. We also provide delivery to PO Boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses.

For faster delivery, we offer an express shipping option with door-to-door service. However, please note that currently, express shipping to PO Boxes, APO, and FPO addresses is not available.

Depending on the location, our orders can be delivered by different operatorsย like USPS, DHL, UPS, FedEx, DPD, and national postal operators.ย 

Shipping in 2024

We are shipping fromย Pyrzowiceย (Poland). Due to the ongoing full-scale war in Ukraine, all EU customs take more time than usual to process shipments and release them for further delivery.

Bleak&Sleek is not responsible for delays and overall terms of delivery. This is something we canโ€™t control.

Production Time

Due to everything in our shop is handmade to order, please allow 3-7 business days for your order to be made before shipped.

Average delivery terms

  • Free standard shipping to the US takes 10-14 days.ย 
  • Express Shipping to the US takes 5-7 days.
  • Free standard shipping to the EU, UK takes 7-10 days.
  • Express shipping to the EU, UK takes 3-6 days.
  • Express Shipping to theย AU, CA takes 6-9 days.
  • Express Shipping to other countries takes 5-10 days depending on destination.

Please contact us via support@bleakandsleek.shopย for more accurate shipping terms for other countries.

Order trackingย 

You will get an email with tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isnโ€™t immediately โ€œin transit.โ€

Free standard shipping to the US goes through two stages: from the workshop to the warehouse in the US packages go with FedEx (first tracking number). After that they transferred to the USPS for final delivery with the second tracking number.

Shopify (platform of our webshop) doesnโ€™t allow us to attach two tracking numbers for the order, so we always provide the second (final) tracking number.
For this reason you may see a "Shipping Label Created, USPS Awaiting Item" status in the first week. Usually this means that your package is already on the way to the US.

If you want to track the whole way of the package, please email us and weโ€™ll provide you both tracking numbers.

Rush orders, Gifts and Holidays

If you want to receive the order by a certain date, please let us know by filling in the field "order note" during the checkout or at support@bleakandsleek.shop. We will let you know if itโ€™s possible. If yes, we do our best to ensure that you receive your order on time.

Duties and Taxes

  • Packages to the US up to $800 USD not charged with any taxes and duties.
  • Packages to the EUย and CA are not charged with any taxes and duties.
  • Packages to Australia up to 1000 AUD not charged with any taxes and duties.

For information on taxes and duties in other countries please contact your local customs office or taxation authority.

Repeated Shipping

  • ย If a customer didnโ€™t pick up a parcel in time, and it was sent back to us, a customer will have to pay additionally for the second shipping, after which we will send it again;
  • If a customer didnโ€™t pick up a parcel on time, it was sent back to us and a customer refuses to arrange the repeated shipping or we get no reply (within 60 days since we received it back), the order gets annulled with no refunds.

Please note:

  • We're not responsible for packages that has proof of delivery and or signed for.ย This includes delivery confirmation that verifies the item was delivered at a specific date and time, information that is accessible through the tracking system. It is the customer's responsibility to ensure a secure delivery location and to retrieve the package once it has been delivered.
    If you believe your package is missing, please contact delivery service directly and dispute a case with them;
  • Any packages destroyed by UPS, USPS, Fedex or any other delivery services due to no delivery or no response from the receiver will not be refunded;
  • In cases where a package is returned due to an insufficient address, rejection, or any reason not caused by our error, please contact us immediately. We will not automatically reship your order, and refunds are not available in these situations. Providing accurate shipping details and timely communication is crucial.
  • Shipping costs are not refundable.